Robbery: Critical Steps Before, During & After

Tuesday, November 24, 
3:00 pm – 4:30 pm Eastern

Freeze!  There’s a robber!  Survival may depend on thoughtful, careful decisions.  The kind of decisions you make based on expert advice and training.  Conversely, untrained staff’s inadvertent actions can rain down danger.  This consequential session will be conducted by two highly skilled security experts.  You’ll learn how to behave during a robbery, what to do immediately afterward, and how to address potentially traumatic after-effects. 

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Explain what “crime prevention through environmental design” means to your institution
• Describe how criminals “case” financial institutions 
• Discuss the role of social media in robberies 
• Articulate which industry changes may have been influenced by COVID-19 
• Understand how improper handling of cash dispensers or cash recycler units can become a nightmare in a robbery
• Appreciate why emotional support is necessary for staff after a robbery 

WEBINAR DETAILS 

Most people don’t know why they are targeted for robbery or criminal attacks.  This no-nonsense presentation will explain how criminals think when observing how financial institutions operate.  It will also address the importance of training.  During a robbery, untrained staff may react in a way that increases the danger for everyone.  Back office staff should be trained differently than the frontline; their panicked actions could also cause major problems.  This lively program will focus on exactly what you should do when met with the unknown.   

Robberies are traumatic events from which many scenarios can arise.  This is one of the few programs that will address the aftereffects.  Reactions vary widely.  Events that might seem minor to some, will require counseling for others – even if no money was taken.  When serious robberies occur, counseling is a must and how you handle the first 24 hours can be critical to getting your staff back on the job.   

This informative session will benefit everyone at your financial institution – and may influence reactions during a robbery. 

TAKE-AWAY TOOLKIT

• Robbery tips 
• Incident report
• Proper employee conduct during and after a robbery
• What the robbery packet should contain
• Witness list form 
• Employee training log
• Interactive quiz

SPEAKER

Barry Thompson, CRCM, Thompson Consulting Group, LLC

Barry Thompson is an international speaker, trainer, consultant, and writer.  He is a security and compliance “guru” for a leading national training organization and regularly presents security conferences for trade groups – he has trained over 51,000 financial professionals.

Barry is recognized worldwide, presenting in Brussels, Belgium to European bankers on internal fraud; at the United Nations on identity theft; and to Japanese bankers on bank security.  Barry has worked in the financial services industry for over four decades, and has held the positions of security officer, compliance officer, treasurer, senior vice president, and executive vice president.  He has handled over 900 security cases and has been involved with investigations and prosecutions at the federal, state, and local levels.  Barry is the author of 101 Security Tips for the Beginning Security Officer and has been interviewed by Newsweek, Computer World, USA Today, and other national publications.

Attendance verification for CE credits provided upon request.

Webinar Sponsored by Financial Education & Development

If you are having issues with registering online, please contact CBAO's Education,Training & Special Events Coordinator, Patti Webb, (614) 610-1877.