Common Check Scams Against Your Customer
Thursday, December 20, 2018 
11:00 am – 1:00 pm Eastern

Has your financial institution been hit by increased check fraud? Many institutions are suffering losses due to check fraud. A recent study by the Better Business Bureau discusses the significant increase in fake check fraud complaints over the last three years. This webinar will look help your frontline protect your customer and your financial institution from common scams. We will look at holds and other defenses your institution has available and how to use them.

Topics Covered:

• What are fake checks?
• How do check scams work?
• Who are fake check fraud victims?
• Types of frauds that involve fake checks
• What are some of the check scam red flags?
• How widespread are the scams?
• Can you prevent or avoid check scams?
• What do you do if you identify a check scam?
• Regulation CC Holds
• Checking routing numbers

Who Should Attend?   

Tellers, Head Tellers, Teller Managers, Deposit Operations, Security, Branch Staff, Training Staff

Speaker:

Deborah Crawford

Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 30+ years of combined teaching and banking experience.

Attendance verification for CE credits provided upon request.

Webinar Sponsored by Total Training Solutions

If you are having issues with registering online, please contact CBAO's Education & Training Coordinator, Lianne Simeone, (614) 610-1877.