Closing Accounts
Friday, July 19, 2019
11:00 am – 1:00 pm Eastern

When and how do we close accounts? How should the check be made out? What to do when customers disagree on closing the account. This program will focus on the personal account issues of closing accounts and taking off signers in this complex world.

What You Will Learn: 

• What to do when the joint customers no longer want to be joint?
• How to pay out a POD
• How to change a trust from revocable to irrevocable?
• How to change a business from one type to another?
• Who has the right to remove names at death?
• How to close a UTMA account?
• What to do when customers want to remove a signer? Add a signer?
• What happens when a representative payee is no longer needed
• What happens when a guardian is no longer needed?
• Issues on closing business accounts
• What happens when a business is sold or dissolved
• And many more difficult issues!

Who Should Attend?   

Share Account Representatives, Customer Service Representatives, Personal Bankers, Branch Managers, and Branch Operations, Share Compliance Officer and Staff and all Share personnel will benefit from attending this webinar.

Speaker:

Deborah Crawford

Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 30+ years of combined teaching and banking experience.

Attendance verification for CE credits provided upon request.

Webinar Sponsored by Total Training Solutions

If you are having issues with registering online, please contact CBAO's Education & Training Coordinator, Lianne Simeone, (614) 610-1877.