Basics of Debit Card Disputes – Consumer Notification to Closing Investigation
Monday, March 2, 2020
12:00 – 1:00 pm (Eastern Time)

Debit Card disputes become an integral part of a financial institutions requirements to comply with Regulation E. What questions do you ask a consumer? What is appropriate to ask and not to ask? When do you start your investigation, close the investigation and what are your responsibilities regarding timing of notification?

This payments webinar will take you through all the issues you may face with a consumer debit card dispute and how to effectively take care of your consumer while balancing Regulation E requirements.

BONUS DOCUMENT: This banking webinar will include a Frequently Asked Debit Card Dispute Document to assist your front line and back office in handling debit card disputes.

Who Should Attend:

• Client Facing Management/Staff
• Electronic Banking Management/Staff
• Any staff handling Regulation E claims
• Client Call Centers
• Internal Auditors
• Risk Managers
• Deposit Operations
• Senior Management

Instructors

Terri Sands
Secura Risk Management / Founder

Throughout her career, Terri has served as a leader in the payments and fraud prevention industry, providing education, risk management and compliance consulting and support services geared toward the specific needs of financial organizations.

Terri is an Advanced Certified Anti-Money Laundering Specialist, an At-Risk Adult Crime Specialist and an Accredited ACH Professional. Prior to founding Secura, Terri served as co-founder of Payments Information Circle (PIC), a service organization providing payments industry education, auditing, consulting, resources, and support services to financial organizations throughout the country. Prior to her work at PIC, Terri also served as the President of GACHA, a non-profit, regional payments association where she provided strategic direction for financial institutions in the payments industry. Terri began her career in payments as a Senior Analyst with the Federal Reserve Bank of Atlanta where she provided training throughout the Sixth District and served on the Federal Reserve ACH Conversion Team that consolidated ACH Services for all branch locations in the Sixth District.

Attendance verification for CE credits provided upon request.

Webinar Sponsored by BankersHUB

If you are having issues with registering online, please contact CBAO's Education,Training & Special Events Coordinator, Patti Webb, (614) 610-1877.