Documenting Your Zelle And Person To Person Payments Risk

Documenting Your Zelle And Person To Person (P2P) Payments Risk Assessment

Wednesday, January 19, 2022
2:00 – 3:00 pm (Eastern Time)

P2P payments (also known as social payments) have significantly changed the way consumers make payments to each other. This session will differentiate between P2P offered through your financial institution and Zelle and cover the inherent risks associated with each payment channel in order that you can better document your risk assessment. How do you implement these programs and document all the applicable risks? What about disputes? How do you stop fraudulent activity? What controls are required when implementing a P2P program? This webinar answers all these questions and more.

Topics include:

  • A Review of Person to Person (P2P) and Zelle Payment Channels
  • Understanding your options prior to implementing
  • Documenting your exception process including fraud related activity
  • Implementing fraud controls
  • Training considerations

Who Should Attend:

  • Payments Professionals (May submit AAP/AAPR Continuing Education Credits)
  • Deposit Operations/Electronic Banking
  • Client Facing Teams
  • Treasury Sales and Operations
  • BSA and Fraud
  • Treasury Customers
  • Compliance Officers
  • Internal Audit
  • Information Security/Technology
  • Senior Management


Terri Sands
Secura Risk Management / Founder

Throughout her career, Terri has served as a leader in the payments and fraud prevention industry, providing education, risk management and compliance consulting and support services geared toward the specific needs of financial organizations.

Terri is an Advanced Certified Anti-Money Laundering Specialist, an At-Risk Adult Crime Specialist and an Accredited ACH Professional. Prior to founding Secura, Terri served as co-founder of Payments Information Circle (PIC), a service organization providing payments industry education, auditing, consulting, resources, and support services to financial organizations throughout the country. Prior to her work at PIC, Terri also served as the President of GACHA, a non-profit, regional payments association where she provided strategic direction for financial institutions in the payments industry. Terri began her career in payments as a Senior Analyst with the Federal Reserve Bank of Atlanta where she provided training throughout the Sixth District and served on the Federal Reserve ACH Conversion Team that consolidated ACH Services for all branch locations in the Sixth District.

Attendance verification for CE credits provided upon request.

Webinar Sponsored by BankersHUB

If you are having issues with registering online, please contact CBAO's Education, Training & Special Event Coordinator, Malia Widder, (614) 610-1877.

 Registration (Member/Non-Member Pricing)

Webinar and Playback* ($295/$445)
*Playback has no expiration. 

Additional Hookup - Registering another banker from a different location ($185/$225)


Sign In