Untangling Complex RDFI Challenges
Monday, June 17, 2019
3:00 pm – 4:30 pm Eastern
Although an RDFI’s role in the ACH Network is to primarily follow the ODFI’s instructions, there are unique processing situations that aren’t so cut and dried. Don’t get stuck next time a complicated ACH exception item presents itself at your RDFI. Learn to ask accountholders specific questions to get to the underlying problem and improve your troubleshooting abilities. With this timely webinar, you’ll learn how to properly investigate and respond to complex ACH return and exception challenges to maintain compliance with the ACH Rules and mitigate risk and loss.
- RDFI responsibilities under the ACH rules
- Troubleshooting tips for complex ACH challenges
- How to respond to and mitigate potential risk and loss
- Review of the National System of Fines process
- How and when to submit a Report of Possible ACH Rules Violation
o Troubleshooting tips to resolve accountholder disputes
o Employee training log
o NEW – Interactive quiz
Who Should Attend?
This informative session is designed for ACH operations staff, compliance personnel, auditors, and individuals with AAP accreditation.
Shelly Sipple, AAP, APRP, EPCOR
Shelly Sipple joined EPCOR in 2005 following an 11-year career with the Federal Reserve Bank of Kansas City. As EPCOR’s Director of Certifications & Continuing Education, she designs and conducts education programs in support of ACH to over 2,000 financial institutions and corporate members. Shelly presents at regional and national industry conferences as an ACH payments expert. She received her Accredited ACH Professional designation in October 2006 and her Accredited Payments Risk Professional in March 2018. She is an active member of NACHA’s APRP Oversight Panel and holds a Bachelor’s in Business Education.
Attendance verification for CE credits provided upon request.
Webinar Sponsored by Financial Education & Development
If you are having issues with registering online, please contact CBAO's Education & Training Coordinator, Lianne Simeone, (614) 610-1877.
|Live Webinar: Register for the live event and get five days access to the On Demand Playback. You’ll have an opportunity to ask questions during the presentation and be free to review the content for the next 5 (business) days Registration also includes links to presenter materials, handouts, and pdfs.
Recorded Webinar + Free Digital Download: Can’t attend the live webinar? This option provides a recording of the live event, including audio, visuals, and handouts. We even provide the presenter’s email address for follow-up questions. You will receive an email with the recorded webinar link, which can be viewed anytime 24/7, beginning 6 business days after the webinar. You will also receive instruction on how to download a free digital copy of the webinar to your PC, which you may keep and use indefinitely.
Live Webinar: Register for the live event and get five days access to the On Demand Playback. You’ll have an opportunity to ask questions during the presentation and be free to review the content for the next 5 (business) days Registration also includes links to presenter materials, handouts, and pdfs.
Additional Hookups: Registering another banker from a different location
Live Webinar + On-Demand Link : Both live webinar & recorded webinar + free digital download