Robbery: Critical Steps Before, During & After

Robbery: Critical Steps Before, During & After

Robbery: Critical Steps Before, During & After

Tuesday, November 24, 
3:00 pm – 4:30 pm Eastern

Freeze!  There’s a robber!  Survival may depend on thoughtful, careful decisions.  The kind of decisions you make based on expert advice and training.  Conversely, untrained staff’s inadvertent actions can rain down danger.  This consequential session will be conducted by two highly skilled security experts.  You’ll learn how to behave during a robbery, what to do immediately afterward, and how to address potentially traumatic after-effects. 


Explain what “crime prevention through environmental design” means to your institution
Describe how criminals “case” financial institutions 
Discuss the role of social media in robberies 
Articulate which industry changes may have been influenced by COVID-19 
Understand how improper handling of cash dispensers or cash recycler units can become a nightmare in a robbery
Appreciate why emotional support is necessary for staff after a robbery 


Most people don’t know why they are targeted for robbery or criminal attacks.  This no-nonsense presentation will explain how criminals think when observing how financial institutions operate.  It will also address the importance of training.  During a robbery, untrained staff may react in a way that increases the danger for everyone.  Back office staff should be trained differently than the frontline; their panicked actions could also cause major problems.  This lively program will focus on exactly what you should do when met with the unknown.   

Robberies are traumatic events from which many scenarios can arise.  This is one of the few programs that will address the aftereffects.  Reactions vary widely.  Events that might seem minor to some, will require counseling for others – even if no money was taken.  When serious robberies occur, counseling is a must and how you handle the first 24 hours can be critical to getting your staff back on the job.   


This informative session will benefit everyone at your financial institution – and may influence reactions during a robbery. 


Robbery tips 
Incident report
Proper employee conduct during and after a robbery
What the robbery packet should contain
Witness list form 
Employee training log
Interactive quiz


Barry Thompson, CRCM, Thompson Consulting Group, LLC

Barry Thompson is an international speaker, trainer, consultant, and writer.  He is a security and compliance “guru” for a leading national training organization and regularly presents security conferences for trade groups – he has trained over 51,000 financial professionals.

Barry is recognized worldwide, presenting in Brussels, Belgium to European bankers on internal fraud; at the United Nations on identity theft; and to Japanese bankers on bank security.  Barry has worked in the financial services industry for over four decades, and has held the positions of security officer, compliance officer, treasurer, senior vice president, and executive vice president.  He has handled over 900 security cases and has been involved with investigations and prosecutions at the federal, state, and local levels.  Barry is the author of 101 Security Tips for the Beginning Security Officer and has been interviewed by Newsweek, Computer World, USA Today, and other national publications.

Attendance verification for CE credits provided upon request.

Webinar Sponsored by Financial Education & Development

If you are having issues with registering online, please contact CBAO's Education,Training & Special Events Coordinator, Patti Webb, (614) 610-1877.

Registration Options
Live Webinar– The live webinar option allows you to have one internet connection from a single computer terminal. You may have as many people as you like listen and watch from your office computer. Registrants receive a website address and passcode that will allow entrance to the seminar. The session will be approximately 90 minutes, including question and answer sessions. Seminar materials, including instructions, passcode, and handouts will be emailed to you prior to the broadcast. You will need the most-current version of Adobe Reader available free at

Recorded Webinar + Free Digital Download– Can’t attend the live webinar? This option provides a recording of the live event, including audio, visuals, and handouts. We even provide the presenter’s email address for follow-up questions. You will receive an email with the recorded webinar link, which can be viewed anytime 24/7, beginning 6 business days after the webinar. You will also receive instruction on how to download a free digital copy of the webinar to your PC, which you may keep and use indefinitely.

Additional Live Webinar Connections– Registering another banker from a different location

Both Live Webinar & Recorded webinar + Free Digital Download– Includes Live Webinar and Recorded Webinar options above.


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