Reg E Requirements for Debit Card Error Resolution

Reg E Requirements for Debit Card Error Resolution

Regulation E Series: 
Reg E Requirements for Debit Card Error Resolution:
Processing, Disclosure & Investigation
Thursday, October 10, 2019
3:00 pm – 4:30 pm Eastern

 

This session will define and explain the types of card transactions covered by Regulation E and the debit card requirements.  Learn how an error is defined under Regulation E, explore timing requirements for investigation and resolution of unauthorized debit card transactions, and understand how to minimize financial losses and maximize accountholder satisfaction.  Complying with Regulation E for debit card error resolution can be tricky.  This program will ensure you are correctly interpreting Reg E.

Highlights:

  • Accountholder versus financial institution liability
  • The investigation 
  • Provisional credit
  • Required communications
  • Chargeback requirements

Take-Away Toolkit:

    o Regulation E flowchart
    o Error resolution log
    o Employee training log
    o Interactive quiz

Who Should Attend?

This informative session is designed for card personnel, operations staff, branch personnel, compliance officers, and AAP candidates.

Speaker

Michele L. Barlow, PAR/WACHA

Michele Barlow is the Vice President at PAR/WACHA (The Premier Payments Resource), headquartered in Wisconsin.  Before joining the WACHA team in 2009, Michele spent several years as a corporate trainer in the financial industry.  She is responsible for development and execution of association training and certification programs, conference planning, and member service.  Michele is a member of NACHA’s Blue Ribbon Panel, the APRP Oversight Panel, and the Payments Institute Board of Regents. She is active on other national committees, and a frequent speaker at industry events.  She obtained her AAP certification in 2010, her NCP in 2011, and became an NCP Certified Trainer in 2012.  Michele holds a Bachelor’s from the University of Wisconsin.

 

Attendance verification for CE credits provided upon request.

Webinar Sponsored by Financial Education & Development

If you are having issues with registering online, please contact CBAO's Education & Training Coordinator, Lianne Simeone, (614) 610-1877.

Registration Options
Live Webinar: Register for the live event and get five days access to the On Demand Playback. You’ll have an opportunity to ask questions during the presentation and be free to review the content for the next 5 (business) days Registration also includes links to presenter materials, handouts, and pdfs.
Recorded Webinar + Free Digital Download: Can’t attend the live webinar?  This option provides a recording of the live event, including audio, visuals, and handouts.  We even provide the presenter’s email address for follow-up questions. You will receive an email with the recorded webinar link, which can be viewed anytime 24/7, beginning 6 business days after the webinar.  You will also receive instruction on how to download a free digital copy of the webinar to your PC, which you may keep and use indefinitely.

Live Webinar: Register for the live event and get five days access to the On Demand Playback. You’ll have an opportunity to ask questions during the presentation and be free to review the content for the next 5 (business) days Registration also includes links to presenter materials, handouts, and pdfs.
Additional Hookups: Registering another banker from a different location
Live Webinar + On-Demand Link : Both live webinar & recorded webinar + free digital download 

When
10/10/2019

Sign In