Regulation E Dispute Training

Regulation E Dispute Training

Regulation E Dispute Training – ACH Unauthorized, Stop Payments, Debit Card and ATM Disputes
Friday, May 20, 2019
2:00 pm – 3:00 pm Eastern 


Regulation E is often time the most confusing regulation for the front line and back office to understand; however, it is a regulation that is significant and can negatively impact your consumer.

This payments training webinar will breakdown the common confusion for handling ACH unauthorized, Stop Payments, and Debit Card disputes and assist you and your team to understand error resolution, consumer liability and financial institution responsibility for unauthorized transfers and stop payments.

Topics Covered:

  • Overview of Regulation E
  • Overview of NACHA Operating Rules for handling ACH unauthorized and stop payments
  • Timing requirements for handling ACH and Debit Card Disputes
  • Stop payment requirements for ACH
  • Closing an investigation
  • Handling a dispute when the investigation proves the item was in fact authorized
  • Best business practices for handling Regulation E investigations

Who Should Attend?  

Retail Management, Deposit Operations, Regulation E Investigators, Enterprise Risk Officers, Risk Managers, Compliance Officers, Internal Audit Staff, Senior Management


Terri Sands AAP CAMS, Founder, Secura Risk Management

Throughout her career, Terri has served as a leader in the payments and fraud prevention industry, providing education, risk management and compliance consulting and support services geared toward the specific needs of financial organizations.  Terri serves as the Director of the Financial Investigative Unit for State Bank & Trust in Atlanta, Georgia where she is responsible for BSA/AML, physical security, fraud prevention, and payments risk management.

Terri is an Advanced Certified Anti-Money Laundering Specialist, an At-Risk Adult Crime Specialist and an Accredited ACH Professional. Prior to founding Secura, Terri served as co-founder of Payments Information Circle (PIC), a service organization providing payments industry education, auditing, consulting, resources, and support services to financial organizations throughout the country. Prior to her work at PIC, Terri also served as the President of GACHA, a non-profit, regional payments association where she provided strategic direction for financial institutions in the payments industry. Terri began her career in payments as a Senior Analyst with the Federal Reserve Bank of Atlanta where she provided training throughout the Sixth District and served on the Federal Reserve ACH Conversion Team that consolidated ACH Services for all branch locations in the Sixth District.

Attendance verification for CE credits provided upon request.

Webinar Sponsored by BankersHUB

If you are having issues with registering online, please contact CBAO's Education & Training Coordinator, Lianne Simeone, (614) 610-1877

Registration Options
Live Webinar: Register for the live event and get five days access to the On Demand Playback. You’ll have an opportunity to ask questions during the presentation and be free to review the content for the next 5 (business) days Registration also includes links to presenter materials, handouts, and pdfs.
Additional Hookups: Registering another banker from a different location

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