Call Center Representative Training
Monday, May 20th, 2019
2:30 pm – 4:30 pm Eastern
In our very competitive industry, people are looking for ease when it comes to service. This has caused Call Centers to blossom. And while there are excellent technological advances in this area, few companies address the unique needs a call center representative has for being trained.
This webinar will focus on the customer service aspects of Call Centers, rather than software or technology.
- The call cycle
- Why have call centers?
- Using open/closed questions to control a call
- Showing value
- Confirming satisfaction
- Handling problem calls
Who Should Attend?
Call center representatives, managers, and employees who deal with the public on the phone
The webinar leader is J.T. Turner, who has over 30 years of experience in the lending industry. He has worked as a trainer for the past 24 years, in areas of lending, underwriting, origination, quality control, and personal growth. He is a seminar leader for the Center for Financial Training, a member of the Franklin Speakers Bureau, and past member of the National Speakers Association. J.T. is also a professional actor, with credits in film, TV, radio and on the stage.
Attendance verification for CE credits provided upon request.
Webinar Sponsored by Total Training Solutions
If you are having issues with registering online, please contact CBAO's Education & Training Coordinator, Lianne Simeone, (614) 610-1877.
|Live On-Demand Link: Live,On Demand playback, and CD-ROM plus hard copy Handouts.
Live Webinar: Register for the live event and get five days access to the On Demand Playback. You’ll have an opportunity to ask questions during the presentation and be free to review the content for the next 5 (business) days Registration also includes links to presenter materials, handouts, and pdfs.
Additional Hookups: Registering another banker from a different location
On-Demand Link & "Free" CD-ROM: Both live webinar & recorded webinar + free digital download