Writing Effective Business Emails - Improving Your e-Communication Skills

Wednesday, April 24, 2024
2:00 – 3:00 pm (Eastern Time)

Emails are a core business communication tool.  The speed and volume of email have dramatically changed the business communication. The not-so-old standards for professional correspondence have changed and will continue to do so. Employees need to know the best strategies to communicate effectively.  An effective business email is easily understood, but it is not so easily written.

We have all received poorly written emails. These emails are unclear, ambiguous and often get ignored. They can cause confusion. They can also be detrimental to business if projects are impeded or if clients misinterpret information.  Fortunately, this communication skill can be Improved with training, and the payoff is that these clearer emails improve business communication and productivity.

This course will teach you how to write clearer emails to receive better responses.  Well-written emails save time because they allow the recipient to clearly understand the task at hand and respond appropriately and promptly. Effective emails reduce confusion and improve productivity, and they are much faster to write than snail mail.  This course will teach you the basics of effective email communication.

In this course you will learn:

• How to write more focused, professional emails 
• How to improve response rates
• How to write more concise and succinct emails

This email webinar is especially valuable if you work on a team that uses email as a major communication tool, you are managing a group or division that communicates via email, your staff sends emails that are too vague, too dense, or too many, or you have a difficult  time getting prompt responses to the emails you send.

Course Description:

Participants will learn how to employ these key aspects of email to improve clarity and response rates:

• Addressing
• Subject line
• Message text
• Signature line
• Attachments
• Style
• Confidentiality and security
• Managing e-mail volume
• When and when not to use email

At the end of the session, participants will be able to:

• Write consistent, professional, well formatted emails
• Increase response rates with clearer, more focused email
• Use email clarity to improve productivity

Instructor

Attendance verification for CE credits provided upon request.

Webinar Sponsored by BankersHUB

If you are having issues with registering online, please contact CBAO's Education, Training & Special Event Coordinator, Malia Widder, (614) 610-1877.