Check Exceptions:  Returns Adjustments & Claims 

Wednesday, April 3, 2024 
11:00 pm – 12:00 pm Eastern

Returns, adjustments, and claims! Oh my! These are the challenges that check exceptions bring. Although usage has declined, checks are still ubiquitous. Do you know the difference between check returns and adjustments?  This webinar will explain the circumstances when each is used so you’ll be prepared for the next encounter and know how to mitigate related risks.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Understand the UCC midnight deadline for check returns
• Use check adjustment processes to resolve fraud and nonfraud exceptions
• Define altered and counterfeit checks and understand where the liability for discovering each lies
• Explain what happens when a payee claims they did not receive funds from a check issued to them
• Identify risk mitigation techniques for checks

WEBINAR DETAILS 

Despite downward trends in check processing volume, financial institutions continue to be challenged with the operational nuances involved in handling check returns, adjustments, and claims where financial institutions must deal with each other for resolution. This program will address the differences between check returns and adjustments – including scenarios where you can do each – as well as how certain fraud-related claims are handled. 

WHO SHOULD ATTEND? 

This informative session is designed for check operations staff, bookkeepers, and exceptions processing personnel.

TAKE-AWAY TOOLKIT

• Employee training log 
• Interactive quiz
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided to self-report CE credits

SPEAKER

Kimberly Ellis, AAP, APRP, NCP, UMACHA

Kimberly Ellis is the Director of Education Services for UMACHA where she provides training and support for financial institutions in the areas of payments and risk management. She graduated from Western Illinois University with a Bachelor of Arts degree in Economics. She holds the Accredited ACH Professional (AAP), Accredited Payments Risk Professional (APRP), and National Check Professional (NCP) Certification. She spent 17 years working in community banks in Southeast Iowa before joining UMACHA in 2020. She has experience working with deposit operations and compliance, risk management, and support for corporate ACH originators.

Attendance verification for CE credits provided upon request.

Webinar Sponsored by Financial Education & Development

If you are having issues with registering online, please contact CBAO's Education, Training & Special Events Coordinator, Malia Widder, (614) 610-1877.