ACH Specialist Series:  The RDC Duplicate Dilemma 

Tuesday, May 7, 2024
11:00 am – 12:00 pm Eastern

The popularity of remote deposit capture has grown exponentially. The flip side is that there has also been an increase in duplicate checks. Do you know how to handle these returns under various scenarios? What timeframe applies? What if it’s outside the return timeframe? Do you know which code to use? What are the compliance requirements? Join us to learn the answers to these questions and more.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Properly handle a duplicate check within or outside the return timeframe
• Determine the appropriate return reason or adjustment code to use for a duplicate check 
• Understand the Regulation CC RDC indemnity and employ it appropriately
• Determine the appropriate course of action when faced with a duplicate check scenario

WEBINAR DETAILS 

Remote deposit capture (RDC) participation has grown over the last few years leading to a corresponding increase in duplicate checks. Join us to find out when you can return a check as a duplicate, what to do when the timeframe has passed, how to respond to a duplicate claim against your institution, and what recourse you have utilizing the RDC indemnity. Together we will identify the proper return code and adjustment type to use when handling duplicate checks, examine when it is appropriate to utilize the RDC indemnity, and how to make a duplicate check claim. We will also walk through scenarios to apply what we have learned to determine the appropriate action. 

WHO SHOULD ATTEND? 

This informative session is designed for check exceptions/operations staff, cash/treasury management personnel, audit/compliance staff, and individuals with the NCP accreditation.

TAKE-AWAY TOOLKIT

• How to Handle a Duplicate Check resource
• Employee training log 
• Interactive quiz
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided to self-report CE credits

SPEAKER

Marcy Cauthon AAP, APRP, NCP, EPCOR

Marcy Cauthon joined EPCOR in 2011. She is the senior director of On-Demand Services and is responsible for the National Check Payments Certification Prep Program. She has 26 years’ experience in the financial industry, including financial institution operations. Marcy obtained her AAP and NCP accreditations in 2011 and the APRP accreditation in 2018. She represents the EPCOR membership on the ECCHO Operations Committee, NCP Editorial Board, and Nacha’s Payments Innovation Alliance.

Attendance verification for CE credits provided upon request.

Webinar Sponsored by Financial Education & Development

If you are having issues with registering online, please contact CBAO's Education, Training & Special Events Coordinator, Malia Widder, (614) 610-1877.