Meet the Team

At CBAO, we like to think of ourselves as a “concierge” for our Financial Members – providing support through education and training, products and services, networking events, marketing support, and vendor management assistance. If there is anything you or your team need, even if it’s a restaurant recommendation when you’re traveling throughout Ohio, we’re here to help! 

Robert L. Palmer

President & Chief Executive Officer
rlpalmer@cbao.com | (614) 846-2349

Tim Chapman

Product & Service Advisor 
tchapman@cbao.com | (614) 846-2170

Susan Houser

Marketing & Digital Design Coordinator 
shouser@cbao.com | (614) 610-1876

 
 

Aza H. Bittinger Jr.

Executive Vice President / Chief Operating Officer
ahbittinger@cbao.com | (614) 846-2238

Patti Webb

Education, Training & Special Events Coordinator 
pwebb@cbao.com | (614) 846-2625