Meet the Team

At CBAO, we like to think of ourselves as a “concierge” for our Financial Members – providing support through education and training, products and services, networking events, marketing support, and vendor management assistance. If there is anything you or your team need, even if it’s a restaurant recommendation when you’re traveling throughout Ohio, we’re here to help! 

Robert L. Palmer

Chief Executive Officer
[email protected] | (614) 846-2349

Aza H. Bittinger Jr.

President & Chief Operating Officer
[email protected] | (614) 846-2238

Tim Chapman

Product & Service Advisor 
[email protected] | (614) 846-2170

Patti Webb

Education, Training & Special Events Coordinator 
[email protected] | (614) 610-1877

Susan Houser

Marketing & Digital Design Coordinator 
[email protected] | (614) 610-1876


Juli Difolco

Accounting Coordinator 
[email protected] | (614) 610-1875


Christy Bridge

Administrative Coordinator 
[email protected] | (614) 846-2625