CBAO University CD-ROM / On-Demand Link Catalog

Why CBAO University Training by Date Available Training Emerging Leader Program
Barret School of Banking CBAO University On-Demand CPA Continuing Education
Policy Exchange BankersEdge

All webinars offered through CBAO University are also available for purchase as a CD Rom/On-Demand Link for a limited time after each broadcast. All CD Rom’s are $255. To purchase, please print out the brochure of your choice from the list below. Fill out the brochure, select CD Rom at the bottom of the brochure, and fax to CBAO at 614.846.4999.

*Updated 08/26/11*

Date	Webinar	Topics
April 5	Compliance for Consumer Lending	Compliance, Lending
April 5	Business Texting: Risks, Rules, Records & Regulations	Marketing, Operations
April 5	Revised Article IX	Lending
April 6	Lie Detection for Bankers	Lending, Operations
April 6	Construction Lending	Lending
April 7	Opening New Accounts I	Frontline, New Accounts/CSR
April 7	Top 10 Issues for the Family-Owned or Closely-Held Bank	CFO, Director, President
April 8	Regulation Q-Interest on Commercial Checking: The Impact of Your Decision	Compliance, Operations, President
April 11	Flood Compliance 2011: Including Interagency FAQs & Case Studies	Compliance
April 12	Impaired Loans & the ALLL	Lending
April 12	Reading Credit Reports	Lending
April 12	Virtual Training: Where Do I Start?	ALL Topics
April 13	Call Report Lending Schedules for Banks	Operations, Compliance
April 13	Stay Out of Firefighting: Preventing Crisis by Planning and Prioritizing	Branch
April 14	Top 10 Most Frequently Asked Safe Deposit Operations	Compliance, Operations
April 14	Maximize Close Rates and Revenue	Lending
April 14	Understanding & Navigating the New NACHA Rule Book	ACH/Fedline, Operations
April 19	Mandatory Compliance Training Series: Regulation CC & Funds Availability Rules	Compliance, Lending
April 19	Mortgage Lending Under Regulation Reform	Compliance, Lending
April 20	Fight or Flight: How to Survive a Formal or Informal Regulatory Enforcement Action	Compliance, Operations
April 20	Emails: Writing them Right	Branch, Lending, New Accounts/CSR
April 21	Call Center Customer Service	New Accounts/CSR, Operations
April 21	Debit and Credit Card Fraud	Operations
April 26	Imaged Documents: What to Keep, What to Shred, What Holds Up in Court?	Operations
April 27	Five Secrets to Successful Online Account Opening & Online Lending	Lending, Marketing, New Accounts/CSR
April 28	Fannie Mae's Loan Quality Initiative	Lending, Loan Review
April 28	Handling Objections	Frontline, New Accounts/CSR
May 3	Most Compelling Issues in Physical Security Risk from Law Enforcement, Litigation & On-Site Assessments	Operations, Security
May 4	Everything "Mobile": Banking, Payments, RDC and Security	ACH/Fedline, Operations, Security, Technology
May 5	Consumer Lending Series: The Truth about Credit Scores for Lenders	Lending
May 10	BSA Officer Reports to the Board	Compliance
May 10	Electronic Funds Transfer Act	Compliance, Operations
May 10	Managing a Successful Branch	Branch
May 11	Opening New Accounts II	Branch, Frontline, New Accounts/CSR
May 12	Cross-Selling Strategies	Frontline, New Accounts/CSR
May 12	Accounting Developments in a Changing Bank Environment	CFO
May 12	Maximize Investment Portfolio Performance	Cashier, CFO, President
May 12	Supervisory Secrets & Skills	Branch, New Accounts/CSR
May 13	Countdown to FDIC Guidance on OD Protection: Effective July 1, 2011: Advertising, Disclosure, Customer Counseling & Communication	Branch, Marketing, New Accounts/CSR
May 17	Director Series: Raising Capital in Today's Environment	Director, President
May 17	Are You Accepting Proper Appraisals?	Lending
May 18	Introduction to Residential Mortgage Underwriting	Lending
May 19	Fraud Protection - Don't Depend on Others (Your Customers) to Avoid Losses	IT, Operations
May 19	Proper Repossession, Notice & Sale of Non-Real Estate Collateral	Lending, Loan Collections
May 24	Fraudulent Cashiers Checks	Frontline, New Accounts/CSR
May 24	Revisiting Your CIP Policy for Today's Banking Reality	Compliance, New Accounts/CSR
May 25	Identifying & Managing Data Leakage & Hacking Threats	Operations, Security, Technology
May 25	Train the Trainer	Human Resources
May 26	How to Close More Sales Faster	Frontline, New Accounts/CSR
May 26	Current Issues & Challenges in Agricultural Lending	Lending
June 2	Introduction to Financial Planning	Lending
June 7	Roth IRA's and Conversions	Branch, New Accounts/CSR
June 7	Underwriting Tax Returns for Residential Loans	Lending
June 7	How to be a Notary Without Being Sued	Administrative Assistant, Branch
June 8	Debit Card Error Resolution	Operations
June 9	Understanding the Differences Between Corporation & S Corporation Tax Returns	Lending, President
June 9	Safe Deposit Profitability	Compliance, Operations
June 14	Mandatory Compliance Training Series: Job-Specific BSA Training for Operations Staff	Compliance
June 14	Officer Calling: Prospecting, Preparing & Presentation	Lending
June 15	Games Trainers Play	Human Resources
June 16	Check Holds	New Accounts/CSR, Operations
June 16	IT from an HR Perspective	Human Resources, Technology
June 16	The Insider Threat - Don't Look the Other Way	Operations, Security
June 16	Creating Customer Evangelists	Frontline, New Accounts/CSR
June 16	New Era for Portfolio Investing	Cashier, CFO, President
June 17	Credit Score Disclosure Requirements Changes Under Dodd-Frank Act: Including Risk-Based Pricing & Adverse Action Notices Effective July 21, 2011	Branch Manager, Compliance, Lending, Loan Review, Operations
June 21	The Wild World of RESPA	Compliance
June 21	Red Flags in Residential Appraisal Compliance	Compliance, Lending
June 23	Social Media for Bankers: Risks, Best Practices, Compliance	Marketing, Operations
June 28	Personal Account Documentation & Signature Cards	Frontline, New Accounts/CSR
June 30	Creating FACEBOOK and Social Networking Visibility	Marketing
June 30	Health Care Reform Issues for Community Banks	Branch, Human Resources
July 6	Consumer Lending Series: Lender Liability Issues	Lending
July 7	Director Series: Ownership Issues for Directors	Director, President
July 12	Best Practices for Board Package Preparation	Compliance, President
July 12	SSN, EINs and ITINs: Understanding Our Job as a Withholding Agent	Compliance, New Accounts/CSR
July 13	Notary Public	Administrative Assistant, Branch
July 13	Overcoming Negativity on the Frontline	Frontline, Head Teller, New Accounts/CSR
July 14	Generate Quality Leads Using Seminars and Webinars	Lending
July 14	What are Those Business Financial Statements Telling Me?	Lending
July 14	The New Adverse Action Notices & Reg B: Compliance Date July 21, 2011	Compliance, Lending, Human Resources
July 19	Call Report Preparation: RC-R Risk Based Capital	Compliance, Operations
July 20	Assessing New Remote Deposit Channels: Risk Mitigation, Fraud Prevention & Regulatory Compliance	ACH/Fedline, Operations
July 20	Uniform Mortgage Data	Compliance, Lending
July 20	Overdraft Fees: New Impact for Financial Institutions	Branch Managers, New Accounts/CSR
July 21	Identifying & Responding to Fraud & Forgery in an Electronic Payments World	Operations, Technology
July 26	Business Signature Cards & Resolutions	Frontline, New Accounts/CSR
July 26	Using Credit Risk Ratings to Determine Asset Quality	Compliance, Lending, Loan Review
July 27	How to Handle Sticky Customer Service Situations	Frontline, Lending, New Accounts/CSR
July 28	The New Sheriff in Town: Consumer Financial Protection Bureau	Branch, Compliance, Deposit Operations, Lending
July 28	Safe Deposit Legal Issues	Compliance, Operations
July 28	Productive Prospecting for the Calling Officer	Lending
August 2	Security Officer Reports to the Board	Security
August 2	Seven Habits of Effective Credit Administration in Commercial Banks	Lending, Loan Review
August 4	Wire Transfer Compliance	Compliance, Operations
August 8	Call Report Preparation for Beginners Webinar Series Part I	Compliance, Operations
August 9	Connecting the Dots: Regulation E & Regulation DD Compliance	Compliance
August 9	Getting Along with the Hard to Get Along With	Branch, Human Resources
August 10	Extraordinary Customer Service I	Lead Teller, New Accounts/CSR
August 11	Niche Marketing for Maximum Lead Generation	Marketing
August 11	Advertising Compliance	Compliance, Marketing
August 11	Internet Rate Risk	Webinar
August 12	Your Bank's Responsibility as a Withholding Agent: SSNs, EINs and ITINs	Branch Manager, Compliance, New Accounts/CSR
August 16	Updated Guidelines for OREO	Compliance, Lending
August 17	Managing E-Sign, E-Statements & E-Disclosures	Compliance, Marketing
August 17	Conducting and Using Credit Scores: Policy, Procedures and Compliance	Lending, Loan Review
August 18	Marketing & Advertising Compliance: What's New Since CFPB	Compliance, Marketing
August 18	Consumer Lending Series: Hot Regulatory Issues in Consumer Lending	Lending
August 22	Call Report Preparation for Beginners Webinar Series Part III	Compliance, Operations
August 23	Mandatory Compliance Training Series: Bank Bribery Act & Regulation P - Consumer Privacy	Compliance
August 24	Avoiding Bank Liability in the Collection Process	Collections, Lending
August 24	Extraordinary Customer Service II	Lead Teller, New Accounts/CSR
August 25	Marketing More for Less: 10 Tactics to Get the Growth You Want from the Resources You Have	Marketing
August 25	Call Report Preparation: RC-C Part 1 & Related Lending Schedules	Compliance, Operations
August 25	Developing Talent to Meet the Needs of the Organization	CEO, Human Resources
August 25	Get Global: Understanding Cash Flow Analysis	Lending, Loan Review
August 26	New HMDA Changes: Getting It Right	Compliance
August 29	Call Report Preparation for Beginners Webinar Series Part IV	Compliance, Operations
August 29	Assessing the Impact of the New Debit Card Interchange Rules Effective October 1, 2011	ACH/Fedline, CFO/Cashier, Compliance, Operations
August 30	The Art of Customer Service	Lead Teller, New Accounts/CSR
August 31	Endorsements on Fiduciaries, Trusts, Estates and Business Documents	Lead Teller, New Accounts/CSR
September 1	Writing an Effective Credit Memo	Lending, Loan Review
September 7	Consumer Lending Series: Developing Global Cash Flow from Personal Tax Returns	Lending
September 7	Extraordinary Customer Service III	Lead Teller, New Accounts/CSR
September 8	Title Insurance Policies & Commitments	Lending
September 8	Build a World-Class Referral System in 30 Days (Without Having to Buy Expensive Technology)!	Branch, Lending, New Accounts/CSR
September 9	New FFIEC Guidance "Supplement to Authentication in an Internet Banking Environment" Effective January 1, 2012	Audit, Compliance, Operations, Security, Technology
September 13	Appraisal Review for Residential Mortgage Decisions	Lending, Operations
September 13	Excelling at Coaching	Branch
September 13	Payment System Convergence: What Type of Transaction is This?	ACH/Fedline, Operations
September 14	Dealing with Subpoenas, Summonses, Garnishments, Tax Levies, Etc.	Compliance, Operations
September 15	Safe Deposit Liability/Security	Compliance, Operations
September 15	New Security Officer Training	Operations, Security
September 20	Consumer and Business Account Ownership: Checking the Right Box	Compliance, Operations
September 20	10 Reasons Your Customers May Not be FDIC Insured	Branch Manager, New Accounts/CSR
September 20	Director Series: Red Flags in Bank Policies & Procedures	Director, President
September 20	Opening New Accounts I	Branch, Frontline, New Accounts/CSR
September 21	Extraordinary Customer Service IV	Lead Teller, New Accounts/CSR
September 21	Banish the Blues from Reviews: Perfecting Performance Solutions	Human Resources
September 22	Creating a Customer Service Culture that Makes Money	New Accounts/CSR
September 22	Mandatory Compliance Training Series: Fair Lending Issues	Compliance, Lending
September 27	New Rules for Bank Websites: What to Do Now, Soon & Later	Marketing, Operations
September 28	Call Report for Banks	Compliance, Operations
September 28	Beyond Mobile Banking	Compliance, Lending, Operations
September 29	Opening New Accounts II	Branch, Frontline, New Accounts/CSR
September 29	Conducting the Annual ACH Risk Assessment	ACH/Fedline, Operations
September 29	Opening Trusts and Minor Accounts	Compliance, Operations
October 4	Advanced New Account Issues: Powers of Attorney, Trusts, Estates & More	Branch, Frontline, New Accounts/CSR
October 4	Best Sales Practices for the Front Line	Frontline, New Accounts/CSR
October 6	Line-by-Line Loan Review Case Studies	Lending, Loan Review
October 6	Turn Your Front-Line into Your Strongest Asset	Branch, Frontline
October 6	Ratio Analysis to Determine Financial Strength	Lending, Loan Review
October 11	Power of Attorney & Living Trust	Frontline, New Accounts/CSR
October 12	FFIEC Authentication Guidance	Compliance, Operations, Security, Technology
October 12	Best Teller Supervisory Practices	Branch Manager, Lead Teller, New Accounts/CSR
October 13	IRA Basics	Branch Manager, New Accounts/CSR
October 13	How to Use Business Resolutions and Authorizations to Protect Your Financial Institutions	Lending
October 13	Supporting Documentation for the ALLL	Lending
October 18	Developing & Documenting IT Project Management	Operations, Technology
October 20	Mandatory Compliance Training Series: Job-Specific BSA Training for Lenders	Compliance, Lending
October 20	Robbery Preparedness	Security
October 20	Selling at Higher Margins	Lending
October 20	Liquidity and Funding Best Practices	Director, President
October 25	Responding to Official Demands for Customer Funds	New Accounts/CSR
October 26	Social Networking: When the Socializing Ends & Compliance Begins	Compliance, Marketing
October 26	1031 Exchange Presentation
October 27	Auditing IRS Reporting	Internal Audit
October 27	IRA: Beyond the Basics	Branch, New Accounts/CSR
November 3	Pricing from the Marketing Perspective	Marketing
November 3	Mandatory Compliance Training Series: Bank Protection Act Robbery Preparedness for All Staff	Branch, Compliance, Frontline, Human Resource, New Accounts/CSR, Security
November 8	Commercial Loan Annual Credit Review	Lending, Loan Review
November 8	IRA: Beyond the Basics	Branch, New Accounts/CSR
November 8	What to Do When A Deposit Customer Dies	Compliance, Operations
November 9	Achieving Teller Excellence	Frontline, New Accounts/CSR
November 10	Creating a Coaching Culture	Branch, New Accounts/CSR
November 10	Year-End Compliance Checklist	Compliance
November 15	Director Series: Hot Topics for Directors	Director, President
November 15	Staying Up-to-Date with BSA & OFAC: Training for the Frontline	Compliance, Frontline, New Accounts/CSR
November 17	Conducting Your 2011 ACH Audit	ACH/Fedline, Operations
November 22	Consumer Lending Series: Legal Issues in Collections	Lending, Loan Collections
November 29	Opening New Accounts for Non-Resident Aliens	Branch, Frontline, New Accounts/CSR
December 1	Sales Contests and Promotions	Branch, New Accounts/CSR
December 6	Auditing for SAFE Act Compliance	Compliance, Internal Audit
December 8	Paper Checks, Remote Capture, ACH & Electronic Transfers: Who is Liable?	Frontline, New Accounts/CSR, Operations
December 8	Branch Strategies: Examples from Today's Best Banks	Branch
December 8	Top 10 Most Frequently Asked Safe Deposit Questions	Compliance, Operations
December 13	IRA Audit	Internal Audit, New Accounts/CSR
December 13	The New Business Account Interview: Meeting Regulator & Bank Requirements	Lending, New Accounts/CSR
December 14	Your Social Media Communication Policy: Strategies to Protect Your Bank	Marketing
December 15	Understanding Letters of Credit	Lending
December 20	Check Holds	Frontline, New Accounts/CSR

02.15-16.12

CBAO Strategic Planning Retreat and Board and Committee Meetings

02.20.12

CBAO Offices will be Closed in Observance of Presidents Day

03.21-22.12

2012 Annual Security Conference - Registration Form

03.21-22.12

2012 Annual Security Conference -Exhibitor/Sponsorship Registration Form