CBAO University CD-ROM Catalog

All webcasts offered through CBAO University are also available for purchase as a CD Rom/On-Demand Link for a limited time after each broadcast. All CD Rom’s are $255. To purchase, please print out the brochure of your choice from the list below. Fill out the brochure, select CD Rom at the bottom of the brochure, and fax to CBAO at 614.846.4999.

ACH/Fed Line
February 2	New ACH Authorization and Return Rules Effective March 19, 2010: Stop Payments, Reg E, and More
April 1	Electronic Funds Transfer Act
April 6	ACH Exception Handling: Returns, Notifications of Change (NOCs) and More
May 7	Performing Your Required ACH Risk Assessment: Effective June 18, 2010
June 10	Paper Checks, Remote Deposit  Capture, ACH & Electronic Transfers
July 15	Federal Government ACH Payments: Getting It Right
October 7	Conducting the 2010 ACH Audit
November 9	ACH Fraud Basics: Identifying Vulnerabilities and Mitigating Losses

Administrative Assistant
February 2	Notary Public
August 25	Notary Public

Branch Manager
January 12	IRA Update
April 14	12 Shoestring Sales & Marketing Ideas to Drive Results in 2010
April 20	Coaching Your Way to a Winning Team and Winning Results
April 22	Branch Strategies: Examples from Today's Best Banks
April 28	Managing a Financial Institution Branch
May 5	These People Drive Me Crazy
May 6	Sales Process Basics
May 19	Creating Loyalty in the Small Business Customer
May 25	Supervisory Secrets and Skills
June 1	Implementing FACT Act Accuracy & Integrity Rules: Section 312
June 2	Officer Calling: Prospecting, Preparing & Presentation
June 3	Changes to Overtime Exemption for Loan Officers: Department of Labor Ruling
June 3	Energizing Employees
June 9	Dealing with Work Appearance and Hygiene
June 10	Creating the Effective Sales Environment
June 15	Roth IRA's and Conversions
June 24	Community Bank Advertising that Works
July 7	Meetings of the Mind: How to Hold the Best Meetings Ever
July 8	Jump Start Branch Performance: Lessons from the Casino and Hospitality Industries
July 22	We Don't Need Loans or Deposits - Now What?! Business Development Solutions for these Crazy Times
August 12	Generation Y and Z: How We Can Attract and Land the Next Wealthy Generations
September 9	Profiling the Customer without Pushing
September 14	Maintaining Superior Team Performance
September 23	Build a Prospecting System for Branch Managers
September 29	Best Sales Practices
September 30	IRA Basics
October 14	Build a Prospecting System for Calling Officers
October 27	Managing a Highly Successful Branch
October 28	Selling at Higher Margins
October 28	IRA Beyond the Basics
November 3	IRAs, HSAs and CESAs: Reporting Errors and How to Fix Them
November 4	IRA Audit
December 14	IRA Year-End Critical Issues

CFO
January 7	Stressing Capital and Capital Contingency
February 11	Finding Organic Revenue Growth in 2010
March 4	Finding Organic Revenue Growth in 2010 Part 2
March 16	Developing a Liquidity Contingency Plan
March 30	Director Series: Strategic Planning in Today's Banking Reality
March 31	Mergers & Acquisitions: Marketplace Update & Accounting Issues Related to FDIC-Assisted Transactions
May 6	Break Out of the Box: Differentiate Your Financial Institution from Everybody Else
July 8	The ALCO Process
August 6	Financial Regulatory Reform: The Impact on Community Banks
December 8	Sub Chapter S

Compliance
January 12	IRA Regulatory Update and Review
January 12	CIP: What is Fact? What is Myth?
January 14	Safe Deposit: The Fundamentals
January 14	Regulatory Hot Buttons in Third-Party Selection and Management
January 19	Are Your Marketing and Advertising Efforts in Compliance with Existing and New Standards?
January 26	The Examiners Haven't Forgotten: BSA/AML and OFAC Compliance - The Rules, Gray Areas and Developments
January 28	CRA Performance: Meeting Examiner Expectations
February 9	Big Changes Under Stage 2 of the Credit Card Act
February 17	Conducting In-House Appraisal Reviews that Meet Examiner Scrutiny
February 23	Certificates of Deposit (CDs): Compliance, Signature Cards, Disclosures
February 23	Reg Z and RESPA Update
February 24	Call Report for Banks
February 24	TIN Compliance: US Citizens vs Resident Alien vs Nonresident Alien
February 25	Implementing FACT Act Accuracy and Integrity Rules: Dealing July 1, 2010
March 4	When Do We Have a Legal Loan Application Under the Revised Reg Z and RESPA Rules?
March 11	Financial Privacy and GLBA Update
March 16	HMDA Fair Lending Review
March 23	Compliance and Social Networking
April 6	Compliance for Consumer Lending
April 7	Call Report Lending Schedules
April 8	Wire Transfer Compliance
April 15	Regulatory Compliance for the Board and Senior Management
April 20	Flood Insurance: Compliance Problems that Just Don't Seem to Go Away
April 20	Your Fair Lending Exam: What the Examiners Want!
May 4	Safe Deposit Fundamentals
May 6	Credit Card Compliance with Regulation Z
May 10	Writing a Policy for FACT Act Risk-Based Pricing Regulations: Effective January 1, 2011
May 21	Action Plan for Reg E OD Opt-In Rules: Effective July 1, 2010
May 27	Call Report Revisions and Critical Issues
June 1	Implementing FACT Act Accuracy & Integrity Rules: Section 312
June 8	A Few Moths into the New RESPA: Lessons Learned So Far & Check Up
June 8	FDIC Insurance - What Your Customers Want to Know
June 10	Regulatory Update for the Credit Analyst
June 15	The Revised BSA Exam Manual: Reviewing New April 2010 Changes
June 17	Dealing with Regulators in an Uncertain Environment
June 17	Safe Deposit Security and Liability Issues
July 20	How to Handle the Coming Risk: Based Pricing Notice
July 27	Impacts of Stage 3 of the Credit Card Act
July 27	Regulation E: Consumer Liability and Recurring Errors
August 3	Preparing for Your Next Safety and Soundness Exam
August 3	Using Credit Risk Ratings to Determine Asset Quality
August 10	Auditing for Real Estate Compliance
August 17	Examiner Hotspots for BSA Compliance
August 18	Safe Deposit Fundamentals
September 10	GLBA New Model Privacy Notice Form - Line by Line Instructions: Deadline January 1, 2011
September 23	Complying with the Fair Debt Collection Practices Act (FCDPA) for Consumers and Businesses
September 27	Writing a Policy for SAFE Mortgage Licensing Act Compliance Requirements: Effective October 1, 2010
September 28	Vendor Due Diligence and Risk Management: Increased Regulatory Expectations
October 14	Top 10 Frequently Asked Questions about Safe Deposit
October 14	FACTA Section Act 311 - Risk Based Pricing
October 20	Forever Changing Reg Z
October 21	Website Compliance
October 26	IT Risk-Assessment Compliance and Review
October 28	Overview Risk Assessment for all Retail Payment Systems
November 18	Regulatory Update on Remote Deposit Capture
December 7	Escrow Audit and Compliance
December 7	Safe Deposit Compliance and Legal Issues

Deposit Operations
February 23	Certificates of Deposits (CDs): Compliance, Signature Cards, Disclosures
March 16	What to Do When a Deposit Customer Dies
September 14	Opening Deposit Accounts Online
November 2	The Legal Side of Imaged Documents and Imaged Checks
November 17	What to Do When a Deposit Customer Dies
December 14	Check Holds

Director
January 21	Director Series: Compensation Design, Practices for Directors and Executive Management
February 11	Finding Organic Revenue Growth in 2010
March 30	Director Series: Strategic Planning in Today's Banking Reality
April 15	Regulatory Compliance for the Board and Senior Management
July 20	Director Series: Directors and the ALLL
August 6	Financial Regulatory Reform: The Impact on Community Banks
September 21	Director Series: Using the Uniform Bank Performance Report (UBPR) to Improve Profit and Value
November 10	Director Series: Issues in Director Liability

Frontline
January 26	Frontline Skillworks: Top 10 Reasons Your Customer May Not Be Fully Insured by the FDIC
February 16	Power of Attorney and Living Trust
March 9	Managing and Monitoring High-Risk Customers
March 11	Detecting Counterfeit Checks, Q-Chex, Money Orders and More
March 23	Frontline Skillworks: Required Job-Specific BSA Training for Frontline Staff
April 13	The Legal Aspects of Checks
April 13	Overcoming Negativity on the Frontline
May 4	Maximizing Telephone Effectiveness
May 11	Frontline Skillworks: Regulation CC - Funds Availability Made Easy
May 13	Opening New Accounts I
May 19	Opening New Accounts II
June 22	Resolving the New Accounts Dilemma: Compliance and Security vs. Sales and Service
July 13	Frontline Skillworks: Deposit Account Compliance Basics
July 20	Fraudulent Cashiers Checks
July 29	Check Holds
August 4	Overcoming Negativity on the Frontline
August 17	Call Center Customer Service
August 24	Medallion & Signature Guarantee Rules: Responsibilities & Liability
August 26	Turn Your Frontline into Your Strongest Asset
September 2	Opening New Accounts I
September 23	Opening New Accounts II
September 30	Frontline Skillworks: Dealing with Diverse Personalities
October 13	Dealing with Power of Attorney & Living Trust Documents
October 13	Become a Steller Teller
October 19	Business Accounts: Who is Authorized to Open, Close, Transact?
November 9	Opening Trust, Minor, Benefit & Other Fiduciary Accounts
November 30	Fiduciary Accounts: Opening, Authority, Liability
December 14	Check Holds

Human Resources
February 10	Train the Trainer
April 7	Training for the New Trainer
May 5	These People Drive Me Crazy
June 3	Energizing Employees
June 3	Changes to Overtime Exemption for Loan Officers: Department of Labor Ruling
June 9	Dealing with Work Appearance and Hygiene
June 29	Managing Employee Absenteeism & Tardiness
July 7	Meetings of the Mind: How to Hold the Best Meetings Ever
September 28	Training for Trainers: Mapping & Conducting Job-Specific Compliance Training

Insurance
April 20	Flood Insurance

Internal Audit
February 24	TIN Compliance: US Citizens vs Resident Alien vs Nonresident Alien
June 8	A Few Moths into the New RESPA: Lessons Learned So Far & Check Up
June 11	The Revised BSA Exam Manual: Reviewing New April 2010 Changes
August 10	Auditing for Real Estate Compliance
September 17	FAS166 Loan Participation Rules: The Impact to Community Banks
October 7	Conducting the 2010 ACH Audit
November 4	IRA Audit
November 23	Auditing IRS Reporting: Forms W-8 & Backup Withholding
December 7	Escrow Audit & Compliance

Lead Teller
January 13	Motivating & Monitoring the Teller Line
January 26	Frontline Skillworks: Top 10 Reasons Your Customer May Not Be Fully Insured by the FDIC
February 4	Head Teller Development: Managing the Under Performer
February 16	Power of Attorney & Living Trust
February 23	Certificates of Deposits (CDs): Compliance, Signature Cards, Disclosures
February 24	TIN Compliance: US Citizens vs Resident Alien vs Nonresident Alien
March 9	Managing & Monitoring High-Risk Customers
March 10	Achieving Teller Excellence
March 11	Detecting Counterfeit Checks, Q-Chex, Money Orders & More
March 23	Frontline Skillworks: Required Job-Specific BSA Training for Frontline Staff
April 13	Overcoming Negativity on the Frontline
April 13	The Legal Aspects of Checks
May 11	Frontline Skillworks: Regulation CC - Funds Availability Made Easy
June 22	Resolving the New Accounts Dilemma: Compliance & Security vs. Sales & Service
July 13	Frontline Skillworks: Deposit Account Compliance Basics
July 20	Fraudulent Cashiers Checks
July 29	Check Holds
August 24	Medallion & Signature Guarantee Rules: Responsibilities & Liability
September 30	Frontline Skillworks: Dealing with Diverse Personalities
October 13	Dealing with Power of Attorney & Living Trust Documents
October 19	Business Accounts: Who is Authorized to Open, Close, Transact?
November 4	Head Teller Development: You're the New Head Teller, Now What?
November 17	What to Do When A Deposit Customer Dies
November 30	Fiduciary Accounts: Opening, Authority, Liability
December 14	Check Holds

Lending
January 21	Preventing Application Fraud
February 2-3	Advanced Credit Analysis
February 3	Basic Cash Flow Analysis
February 9	Appraisal Review for Residential Mortgage Decisions
February 9	Stress Testing Your Loan Portfolio
February 11	What is that Personal Tax Return Telling Me? Form 1040, Schedules B, C, & D
February 16	Lending to Churches and Other Religious Organizations
February 17	Conducting In-House Appraisal Reviews that Meet Examiner Scrutiny
February 18	Acquiring, Holding & Disposing of Other Real Estate
February 25	Implementing FACT Act Accuracy & Integrity Rules: Deadline July 1, 2010
March 2	Reviewing Loans and Mending Fences Before the Regulators Come
March 4	When Do We Have a Legal Loan Application Under the Revised Reg Z & RESPA Rules?
March 11	Financial Privacy & GLBA Update
March 18	Right of Setoff
March 18	Writing Policies for Loan Workouts & Collections
March 25	What is that Personal Tax Return Telling Me? Schedules E & F
April 6	Compliance for Consumer Lending
April 8	Introduction to Residential Mortgage Underwriting
April 14	12 Shoestring Sales & Marketing Ideas to Drive Results in 2010
April 20	Your Fair Lending Exam: What the Examiners Want!
April 20	Coaching Your Way to a Winning Team and Winning Results
April 22	Lending to Small Businesses
April 22	Branch Strategies: Examples from Today's Best Banks
April 27	Construction Lending
April 29	Agricultural Lending Update & Issues
May 4	Calculating and Documenting the Allowance for Loans & Lease Losses
May 4	Machinery & Equipment Appraisals for Lenders
May 5	Home Valuation Code of Conduct
May 6	Sales Process Basics
May 10	Writing a Policy for FACT Act Risk-Based Pricing Regulations: Effective January 1, 2011
May 11	Are You Accepting Proper Appraisals?
May 12	Bankruptcy for Creditors
May 13	Strengthening Your Bank's Loan Review Program
May 13	Analyzing Financial Statements
May 18	Advanced Bankruptcy Issues for Bankers
May 18	Calculating and Documenting the Allowance for Loans & Lease Losses
May 19	Creating Loyalty in the Small Business Customer
May 25	Reading & Understanding Consumer Credit Reports
June 1	Implementing FACT Act Accuracy & Integrity Rules: Section 312
June 2	Underwriting Tax Return for Residential Loans
June 2	Tax Return Review for Mortgage Decisions
June 2	Officer Calling: Prospecting, Preparing & Presentation
June 8	A Few Moths into the New RESPA: Lessons Learned So Far & Check Up
June 10	Regulatory Update for the Credit Analyst
June 10	Creating the Effective Sales Environment
June 22	A Look at Compliance from the Loan Officer Perspective
June 24	Community Bank Advertising that Works
June 30	What is that Partnership or S Corporation Tax Return Telling Me?
July 20	How to Handle the Coming Risk: Based Pricing Notice
July 22	Fundamentals of SBA Lending: Documenting, Closing & Funding the SBA Loan
July 22	We Don't Need Loans or Deposits - Now What?! Business Development Solutions for these Crazy Times
July 28	Loan Documentation in Tough Times
July 29	Residential & Commercial Foreclosures: Before, During & After
August 3	Using Credit Risk Ratings to Determine Asset Quality
August 5	What is that Corporate Tax Return Telling Me?
August 12	UCC Issues: What Every Lender Should Know
August 12	Generation Y and Z - How We Can Attract and Land the Next Wealthy Generations
August 24	Avoiding Bank Liability in the Collection Process
September 1	Writing an Effective Credit Memorandum
September 8	Appraisal Review for Residential Mortgage Decisions
September 9	Profiling the Customer without Pushing
September 22	Mortgage Reform and Anti-Predatory Lending Act: Preparing for Major Changes to Real Estate Lending Practices
September 23	Complying with the Fair Debt Collection Practices Act (FCDPA) for Consumers & Businesses
October 5	Commercial Loan Documentation
October 5	Real Estate Law for Banks
October 7	How to Use Business Resolutions and Authorizations to Protect Your Financial Institutions
October 8	Email, Risk, Trends & Regulations
October 13	Loan Origination
October 14	Build a Prospecting System for Calling Officers
October 21	Ratio Analysis to Determining Liquidity, Leverage, Asset Management Capability, Operations and Cash Flow
October 26	Commercial Loan Checklist
October 28	Selling at Higher Margins
November 2	Home Equity Lines of Credit
December 2	Understanding the ALLL: Getting It Right!
December 8	Understanding Letters of Credit
December 9	Growing Loans and Deposits in Today's Economy

Loan Collections
September 23	Complying with the Fair Debt Collection Practices Act (FCDPA) for Consumers and Businesses

Loan Review
May 13	Strengthening Your Bank's Loan Review Program
June 3	Changes to Overtime Exemption for Loan Officers: Department of Labor Ruling
August 3	Using Credit Risk Ratings to Determine Asset Quality

Marketing
January 19	Are Your Marketing and Advertising Efforts in Compliance with Existing and New Standards?
May 20	Your Shrinking Marketing Budget: Making Your Investment Pay Off
June 24	Community Bank Advertising that Works
August 17	Are Your Marketing & Advertising Efforts in Compliance with New Standards
November 11	Commando Marketing
November 18	Learning from and Competing with Credit Unions: Marketing & Sales Strategies

New Accounts/CSR
January 26	Frontline Skillworks: Top 10 Reasons Your Customer May Not Be Fully Insured by the FDIC
February 16	Power of Attorney & Living Trust
February 24	TIN Compliance: US Citizens vs Resident Alien vs Nonresident Alien
March 11	Detecting Counterfeit Checks, Q-Chex, Money Orders & More
March 16	What to Do When A Deposit Customer Dies
March 23	Frontline Skillworks: Required Job-Specific BSA Training for Frontline Staff
April 13	Overcoming Negativity on the Frontline
April 13	The Legal Aspects of Checks
April 29	Top 10 Insights from Customer Satisfaction and Loyalty Surveys and Studies
May 4	Maximizing Telephone Effectiveness
May 11	Frontline Skillworks: Regulation CC - Funds Availability Made Easy
May 13	Opening New Accounts I
May 19	Opening New Accounts II
June 15	Roth IRA's and Conversions
June 22	Resolving the New Accounts Dilemma: Compliance & Security vs. Sales & Service
July 7	Handling Dormant Accounts, Unclaimed Property & Escheatment
July 13	Frontline Skillworks: Deposit Account Compliance Basics
July 20	Fraudulent Cashiers Checks
July 29	Check Holds
August 4	Overcoming Negativity on the Frontline
August 17	Call Center Customer Service
August 24	Medallion & Signature Guarantee Rules: Responsibilities & Liability
August 26	Turn Your Frontline Into Your Strongest Asset
September 2	Opening New Accounts I
September 9	Subpoenas, Summonses, Levies, Garnishments & Other Demands for Customer Funds
September 23	Opening New Accounts II
September 30	IRA Basics
September 30	Frontline Skillworks: Dealing with Diverse Personalities
October 6	Power of Attorney & Living Trust
October 13	Dealing with Power of Attorney & Living Trust Documents
October 18	ECCHA Risk for Check Image Exchange
October 19	Business Accounts: Who is Authorized to Open, Close, Transact?
October 28	IRA Beyond the Basics
November 3	IRAs, HSAs, & CESAs: Reporting Errors & How to Fix Them
November 4	IRA Audit
November 9	Opening Trust, Minor, Benefit & Other Fiduciary Accounts
November 17	What to Do When A Deposit Customer Dies
November 30	Fiduciary Accounts: Opening, Authority, Liability
December 14	IRA Year-End Critical Issues
December 14	Check Holds

Operations
January 5	Your Bank's Business Documents: Retention & Destruction Guidelines: Accounts Payable, Vendor Records, Invoices & More
January 7	Stressing Capital & Capital Contingency
January 14	Safe Deposit: The Fundamentals
January 14	Dealing with Subpoenas, Summonses, Garnishments, Tax Levies, Etc.
February 2	New ACH Authorization & Return Rules Effective March 19, 2010
February 24	Call Report for Banks
March 2	Social Media Networking for Bankers
March 9	Safe Deposit Compliance & Legal Issues
March 16	Developing a Liquidity Contingency Plan
April 1	Electronic Funds Transfer Act
April 6	ACH Exception Handling: Returns, Notifications of Change (NOCs) & More
April 7	Call Report Lending Schedules
April 29	Debit & Credit Card Fraud
May 4	Safe Deposit Fundamentals
May 7	Performing Your Required ACH Risk Assessment: Effective June 18, 2010
May 27	Call Report Revisions & Critical Issues
June 1	Implementing FACT Act Accuracy & Integrity Rules: Section 312
June 3	Energizing Employees
June 10	Paper Checks, Remote Deposit Capture, ACH & Electronic Transfers
June 14	Remote Deposit & Risk: New FFIEC Exam Procedures
June 17	Safe Deposit Security & Liability Issues
June 24	Electronic Records: What to Keep, What to Delete, What Holds Up in Court
July 7	Handling Dormant Accounts, Unclaimed Property & Escheatment
July 8	Debit Card Issues: Breaches, Resolving Errors & Other Concerns
July 15	Federal Government ACH Payments: Getting It Right!
July 20	How to Handle the Coming Risk: Based Pricing Notice
July 27	Impacts of Stage 3 of the Credit Card Act
August 18	Safe Deposit Fundamental
August 26	Call Report Lending Schedules: RC-C, RC-K, RC-L, RC-N, RC-M 1, RC-R, RI-B
August 31	Records Management  & Retention
September 14	Dealing with Subpoenas, Summonses, Garnishments, Tax Levies, Etc.
September 16	Legal Liabilities When Check Fraud Occurs
September 16	Handling Check Returns & Adjustments: Paper & Imaged
October 14	Top 10 Frequently Asked Questions about Safe Deposit
October 18	ECCHA Risk for Check Image Exchange
October 28	Overview Risk Assessment for all Retail Payment Systems
October 28	Robbery Preparedness
November 9	ACH Fraud Basics: Identifying Vulnerabilities, Mitigating Losses
November 18	Regulatory Update on Remote Deposit Capture
December 7	Safe Deposit Compliance & Legal Issues

President
January 7	Stressing Capital & Capital Contingency
January 21	Director Series: Compensation Design & Practices for Directors & Executive Management
February 11	Finding Organic Revenue Growth in 2010
March 4	Finding Organic Revenue Growth in 2010 Part 2
March 16	Developing a Liquidity Contingency Plan
March 30	Director Series: Strategic Planning in Today's Banking Reality
March 31	Mergers & Acquisitions: Marketplace Update & Accounting Issues Related to FDIC-Assisted Transactions
April 15	Regulatory Compliance for the Board & Senior Management
April 27	Financial Institutions Must Act Quickly to Address Reg E Impact
May 6	Break Out of the Box: Differentiate Your Financial Institution from Everybody Else
May 19	Health Care Reform
July 8	The ALCO Process
July 20	Director Series: Directors & the ALLL
August 6	Financial Regulatory Reform: The Impact on Community Banks
September 17	FAS166 Loan Participation Rules: The Impact to Community Banks
September 21	Director Series: Using the Uniform Bank Performance Report (UBPR) to Improve Profit & Value
November 10	Director Series: Issues in Director Liability
December 8	Sub Chapter S

Security
January 20	Robbery Awareness for All Bankers
January 21	Robbery Preparedness
April 27	Incident-Response Program Design & Implementation
April 29	Debit & Credit Card Fraud
June 15	New Security Officer Training
June 17	Safe Deposit Security & Liability Issues
August 19	Identifying & Resolving IT Threats
October 21	Robbery Preparedness
December 9	Conducting Your Annual Security Review

Technology
March 2	Social Media Networking for Bankers
March 23	Compliance and Social Networking
April 27	Incident-Response Program Design & Implementation
July 27	Impacts of Stage 3 of the Credit Card Act
August 19	Identifying & Resolving IT Threats
September 14	Opening Deposit Accounts Online
October 21	Website Compliance
October 26	IT Risk-Assessment Compliance & Review